Green Valley Moments

I wrote a negative review of the Claim Jumper Restaurant in Tucson some time ago. Several fans of the restaurant chain contacted me and suggested that we give it another chance. We did.
Our experience last night was different than the first time. Although we arrived at about the same time (4:30 PM) the place was […]

I first heard about this chain several years ago and the concept intrigued me. Steaks, fresh fish, rotisserie chicken, baby back pork ribs, fresh baked pot pies, specialty salads, wood-fired pizzas, pasta, sandwiches, burgers and more, served in attractive surroundings and using only the finest ingredients available.
When we heard that there was a Claim Jumper […]

Several years ago I gave a presentation to a resort association on Customer Satisfaction. I coined made up a word … overdeliver. The way to create customer satisfaction is to exceed the customer’s expectations. Deliver more than the buyer expects. That was then.
We live in a caveat emptor world. Customer service is a rarity today. […]

We were in Tucson yesterday, and stopped around noon at Bob�s Deli for lunch. We previously read a review in the Tucson weekly which attracted our interest.
Inside, we counted 13 two tops, and for those of you with no restaurant experience, that�s thirteen tables for two. The dining area was clean.
We like clean. […]

Every now and again I have to return something. Usually, it’s my error. Bought the wrong size, didn’t like it after looking at it, or really didn’t need it.
Sometimes, whatever I ordered just didn’t work. Like when I tried to install a DVR just before Christmas.
I ordered a new 80 hour ReplayTV from […]

The Cow Palace
7 * Very Fine
The Cow Palace changed hands last year, and Frank, the former owner, is back. We couldn’t wait to return and see if the Chicken Fried Steak was as good as we remembered.
We hadn’t been there for awhile, and it was nice to be greeted with a smile and promptly […]